| I want to… | How |
|---|---|
| Stop Postalu posting to an account | Disconnect it. Postalu stops using that account straight away, and its stored login tokens, picture link and brand voice are deleted. The Data deletion page describes what is kept. |
| Cut off access from the platform's side | Revoke Postalu in that platform's app permissions. The stored login stops working at once. Also disconnect in Postalu. |
| Remove photos and videos | Cancel the scheduled post, or let publishing finish: files are deleted when every platform has the post. Otherwise ask support. |
| Remove a post's record | A person with Delete posts permission can delete a post or draft. |
| Delete a team member's login | An admin deletes them on the Users page. |
| Delete everything | Write to the address on the Data deletion page; it is handled within 30 days. |
1. How data is protected
- Platform logins are encrypted and used only by Postalu's servers, never sent to your browser.
- Webhook addresses for Slack and Teams alerts are encrypted and never shown again.
- Passwords are stored only as strong one-way hashes; recovery codes are stored hashed.
- AI assist sends only the text you wrote to Google's AI service when you press Generate. See AI assist.
- An audit log records who connected accounts, changed access, and so on.
Read the full Privacy Policy, Security page and Data deletion page for the legal detail.
Read next
- How your media is stored and removed Private storage, short-lived links, automatic deletion after publishing, and the 32-day clean-up.
- Disconnect a channel How to disconnect an account, what is kept, and what it does and does not do to your bill.
- AI assist for captions Generate hooks, a better caption, hashtags, a first comment, a title and translations, and what is sent to the AI.
