1. Password rules
- At least 12 and at most 128 characters.
- Mix letters with at least one number or symbol: Mix letters with at least one number or symbol.
- Not a common or repetitive password: That password is too common… / That password is too repetitive.
- Cannot contain your email name or your name: The password can't contain your email address. / …your name.
- Cannot start or end with a space.
A strength meter on the sign-up form rates it Too weak, Fair, Good or Strong, and says how to improve it.
2. Change it
- Open Settings → Security & Connections → Change Password.
- Enter your current password, your 6-digit code and the new password, then press Change Password.
3. Forgot it
- On the sign-in page press Forgot password? and enter your email.
- Open the email and follow the link within 1 hour.
- Choose a new password. All your devices are signed out, and Postalu emails you that the password changed.
Postalu answers the same way whether or not the address has an account, so it never reveals who is registered. You still need your authenticator code or a recovery code to sign in afterwards.
Read next
- Two-factor sign-in Why every account uses an authenticator app, how to set it up, and what to do if you lose your phone.
- Sessions: devices, timeouts and signing out everywhere See where you are signed in, how long a session lasts, and end all other sessions.
- Create your account and sign in Sign up, verify your email, set up two-factor sign-in, and what 'Keep me signed in' does.
