Refund Policy

1. 14-day refund window

You can ask for a refund of a paid Postalu plan within 14 days of a purchase or renewal. This applies to monthly and yearly plans, and to each renewal.

2. How to ask

Payments are taken by Paddle, our merchant of record, so refunds are processed through Paddle to the original payment method. To request one:

• email us at support@postalu.com from the address on your account, with the date of the payment; or
• use the link in your Paddle receipt to contact Paddle directly.

3. After 14 days and cancelling

After 14 days the current period is not refundable, but you can cancel at any time from Settings → Plan. Cancelling takes effect at the end of the period you paid for, after which your workspace returns to the Free plan. Nothing in this policy limits any refund right you have under the law or under Paddle's buyer terms. See also our Terms of Use.

4. Contact