1. Create an account
- On the sign-up page choose Solo (just you) or Agency (you and a team).
- Enter your name, your email address and a password of at least 12 characters (see Passwords).
- Tick the box to accept the terms, then press Create account. You can also use Sign up with Google, which needs the same box ticked.
- Open the email Postalu sends and follow the link to verify your address. The link is valid for 24 hours; if it has run out, try to sign in and press Send the link again.
2. Sign in
- Go to the sign-in page and enter your email and password (or press Continue with Google).
- Enter the 6-digit code from your authenticator app. If you do not have your phone, press Use recovery code and enter one of your recovery codes instead.
- You land on the Dashboard.
Tick Keep me signed in for 30 days to stay signed in after closing the browser. Without it you are signed out after 8 hours without activity, and after 12 hours at most. See Sessions and signing out.
3. Set up two-factor sign-in (first sign-in)
Two-factor sign-in is required for every user, so the first time you sign in you are taken to Secure your account.
- Scan the QR code with an authenticator app (Google Authenticator, Microsoft Authenticator, 1Password, Authy and similar). If you cannot scan, open Can't scan? Show setup key and type the key into the app.
- Enter the 6-digit code the app shows and press verify.
- Copy your recovery codes and keep them somewhere safe. Each works once, and they are not shown again.
I never got the verification email.
Check spam, then try to sign in with that address: the page offers Send the link again. Links last 24 hours. If the address was mistyped, sign up again with the right one.
The sign-up page says registrations are closed.
When new registrations are paused, the page shows a waiting list where you leave your email, and the support address for early access. Existing users can still sign in.
Can I skip two-factor?
No. It is required for every user. See Two-factor sign-in.
I lost my phone.
Sign in with a recovery code. If you have none, ask an admin of your workspace to reset your two-factor (see Manage team members); a solo owner should write to support@postalu.com from the account's email address.
- Two-factor sign-in Why every account uses an authenticator app, how to set it up, and what to do if you lose your phone.
- Recovery codes Ten one-time codes that let you sign in without your phone, and how to replace them.
- Passwords: rules, changing and resetting What makes an acceptable password, how to change it, and how to reset a forgotten one.
- Quick start: your first post in five steps Create your account, connect a channel, write a post, choose when it goes out, and check the result.
