| For | Write to |
|---|---|
| Help with the product, bugs, billing and refunds | support@postalu.com (from the address on your account) |
| Privacy and data requests | privacy@postalu.com |
| Legal questions and security reports | legal@postalu.com (subject Security report). See the Security page |
1. What to include
- The email of your Postalu account and your workspace name.
- What you were doing and the exact message you saw (copy it).
- For a failed post: the link to the post's page in History. Do not send passwords or codes.
- For billing: the date of the payment, from Paddle's receipt.
Before writing, search this help center and check A post failed: what the message means. Postalu will never ask for your password or authentication code by email.
Read next
- A post failed: what the message means Every error Postalu shows when a platform refuses a post, with a link to the fix.
- Invoices, payment method, cancelling and refunds Where to find receipts, how to cancel, what a failed payment does and the 14-day refund window.
- Your data: what Postalu keeps and how to remove it Tokens, AI, deleting a channel, a team member or your data, and where the legal pages are.
