1. Receipts and your card
On Plan & billing press Invoices and payment method. It opens Paddle's customer page where you can download receipts, update your card and cancel. The button appears once you have a subscription. There is no subscription to manage yet. means you have not paid.
2. Cancel
Cancel from that Paddle page, at any time. Cancelling takes effect at the end of the period you paid for, and then your workspace returns to the Free plan (see The free plan's weekly post limit for what happens to scheduled posts). Nothing is deleted: your posts, connected accounts, team and history remain.
3. A payment fails
The plan page shows a Payment past due badge. Paid features stay on for a three-day grace period while the payment is retried. Update your card on the Paddle page. If the subscription ends, the workspace becomes free.
4. Refunds
You can ask for a refund within 14 days of a purchase or renewal, monthly or yearly. Email support@postalu.com from your account's address with the payment date, or use the link in your Paddle receipt. See the refund policy.
5. Upgrading Solo to Agency
A paid Solo workspace that upgrades to Agency moves to the agency price for the same period and accounts, prorated immediately. Agency cannot go back to Solo. See Solo or Agency.
- Change the number of accounts you pay for Add or remove paid accounts at any time. Changes are prorated for the rest of the billing period.
- The free plan's weekly post limit Free workspaces can publish or schedule 5 posts a week. What counts, when it resets, and what to do at the limit.
- Upgrade to a paid plan Choose monthly or yearly and the number of accounts, check the total, and pay through Paddle.
