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Retry, cancel and fix a failed post

Retry a single platform or all of them, retry a missing first comment, and cancel a stuck publish.

Who can use this: Retry needs permission to publish to that platform. Cancel publishing needs Edit posts.

  1. Open the post from History (or the view post link in the Dashboard's issues panel).
  2. Read the error on the failed platform's card. Fix the cause if it needs fixing: reconnect, add X credit, shorten text, and so on (see A post failed: what the message means).
  3. Press Retry publishing on that card, or Retry all channels at the top to retry every platform that is not published yet.
  • The media is still stored, so nothing is uploaded again. A platform that already has the post is never posted to twice.
  • A card for a platform that is still pending shows Publish now, and Cancel to stop waiting.
  • Cancel publishing (top) marks every pending platform as failed with Publishing cancelled by user, so you can retry it properly later.
  • Retry comment posts only the first comment on channels that published but are missing it.

1. When retry is not offered

MessageMeaning
This post is waiting for review.It is in the approval queue. Approve it from Approvals.
This post is a draft — publish it from Drafts.Use the Drafts tab on the Dashboard.
This post is scheduled — use Publish now on the Scheduled page.Scheduled posts are published from the Scheduled page.
You don't have permission to do that.You lack publish permission for one of the platforms, such as LinkedIn.
If the same error keeps coming back, the reason is usually on the platform's side (a daily limit, a revoked login). The article for that message says how long to wait.
Read next
Retry, cancel and fix a failed post - Help center | Postalu