These appear as a red banner on the Dashboard after you return from the platform.
| Message | What it means | What to do |
|---|---|---|
| OAuth state validation failed. Please try connecting again. | The safety check that ties the login to your session did not match. It happens if the page sat open too long (over 10 minutes) or in a second tab. | Start again from + on the Dashboard and finish within a few minutes. |
| The <Platform> connection was cancelled. | You pressed Cancel or deny on the platform's page. | Try again and approve every permission it lists. |
| <Platform> isn't set up on this server yet. | This platform is not switched on for the Postalu server you use. | Contact support@postalu.com. |
| <Platform> accepted the login but Postalu couldn't finish the connection. | The platform approved you but the final step failed. | Try again. If it keeps failing, contact support. |
| <Platform> couldn't complete the login. Please try again. | The platform returned an error. | Try again with the right account logged in. |
| Failed to connect <platform>. Please try again. | Something went wrong reading the account: no Facebook Page, no LinkedIn Company Page you administer, no YouTube channel, or the platform is down. | See the platform guide: Facebook, LinkedIn, YouTube. |
| Your plan allows 2 connected accounts. Upgrade to connect more. | You are at your account limit. | Disconnect one you do not use, or upgrade. |
| You don't have permission to do that. | Your role cannot connect this platform. | Ask an admin for the connect permission. LinkedIn has its own. |
| <Platform> is paused by the Postalu team | Connecting that platform is temporarily switched off. | Try later; the message may say why. |
| Facebook Page selection expired. Please try connecting again. | You took more than about 5 minutes on the Page choice screen. | Connect Facebook again. |
In each message, <Platform> is the network's name.
Read next
- Connect a channel How to connect, refresh and reconnect a social account, and what the Connected, Expiring soon and Reconnect needed pills mean.
- How many accounts you can connect Free is 2. A paid workspace connects as many as it pays for, and the free 2 do not carry over.
